Services

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We work with museums, libraries, archives, and historic houses to support decision-making, planning, governance, and professional capability in conservation and collections care, and the organisational contexts that shape this work. Our services are grounded in practical tools and structured methodologies, supporting sustainable outcomes in complex institutional settings.

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Capital Project Management in Conservation and Collections Care

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We provide strategic oversight and project management support for capital works and heritage projects involving conservation and collections care.

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Our work supports organisations in planning, coordinating, and delivering complex initiatives, including refurbishments, relocations, conservation programmes, and grant-funded projects.

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Our services include:

• governance, oversight, and coordination across disciplines

• practical tools for realistic cost and time estimation

• integrated risk management for projects

• structured approaches to scope, schedule, and stakeholder alignment

 

This work helps ensure collections-related projects are delivered responsibly, transparently, and in alignment with organisational objectives.

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→ Learn more about Capital Project Management

 

Emergency Preparedness and Response Planning

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We support organisations to build practical, risk-based emergency preparedness frameworks that protect collections, buildings, and people. This service moves beyond generic checklists to focus on preparedness systems that can be implemented, maintained, and used in practice.

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Our services include:

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• emergency preparedness planning for collections

• development of response procedures, roles, and escalation pathways

• training exercises and scenario planning

• post-incident review and recovery planning

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Training and planning can be delivered online or in person and are grounded in collections risk assessment and organisational readiness.

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→ Learn more about Emergency Preparedness & Response Planning

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Risk-Based Collections Care Planning

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We help organisations prioritise and plan for collections care through structured, risk-based collections care planning. Using established methodologies such as the ABC risk management framework, this service supports transparent prioritisation and defensible decision-making.

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Our services include:

• identification and analysis of risks to collections

• prioritisation of actions based on likelihood and impact

• strategies for resource allocation and long-term planning

• decision-support frameworks for collections care

 

This approach underpins strategic planning and supports alignment across funding, policy, and organisational priorities.

 

Policies, Procedures and Governance Frameworks

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We assist heritaorganisations in developing clear, practical policies, procedures, and governance frameworks that support effective collections care, emergency preparedness, and project work.

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Rather than creating documentation for its own sake, this work focuses on supporting decision-making, accountability, and operational clarity.

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Typical outputs include:

• collections care policies and procedures

• standard operating procedures aligned with risk frameworks

• governance documentation supporting oversight and accountability

• clear roles, responsibilities, and escalation processes

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This service is often embedded within broader engagements in risk management, emergency preparedness, and capital project work.

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Training, Workshops & Professional Development

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We deliver a range of training that strengthens individual and organisational capability, from free webinars to practical masterclasses and tailored workshops. Training is designed for professionals working across heritage settings and is grounded in applied practice.

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Offerings include:

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• free webinars on strategic and behavioural topics (e.g. risk, emergency psychology, project challenges)

• masterclasses such as:

  • Risk Management in Heritage (ABC Methodology)

  • Project Management in Conservation & Collections Care

  • Emergency Preparedness: Strategies for Museums, Archives & Libraries

  • Specialist workshops (e.g. estimating time and costs, tabletop exercises, salvage training)

 

Training programmes can be accessed publicly or delivered on request for organisations. For information about scheduled courses and webinars, please see our Courses and Webinars page.

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Wellbeing, Resilience and Leadership Support

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We provide workshops and courses that address the human dimensions of high-pressure work in heritage environments, including wellbeing, resilience, and leadership in crisis contexts. This work draws on contemporary research and practical frameworks to support individuals and teams operating under sustained pressure.

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Training may include:

• wellbeing and resilience strategies for disaster responders

• leadership and communication in crisis environments

• positive organisational practices that support team performance

 

This work is designed to complement emergency preparedness, risk management, and project delivery, strengthening organisational capability from the human side.

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Contact

To discuss how these services might support your organisation, or to arrange an initial conversation, please contact us at andor@heritagecollectioncare.com